Service levels

Two levels of translation, matched to the risk in your content, with optional add-ons. Every project starts with a free assessment and a quote.

Safety-critical translation

Human translation with independent revision and a dedicated safety message check.

Typical documents: user manuals, installation and maintenance instructions, safety instructions, warning labels and hazard notices.

Approved terminology glossary
Human translation by a native-speaking, sector-experienced linguist
Independent revision by a second linguist
Automated QA checks
Safety message check by back-translation
Terminology and QA Report

All safety instructions, warnings and hazard statements are translated at this level, whatever document they appear in.

Technical content translation

Machine translation with full post-editing by a sector-experienced linguist, following the ISO 18587 workflow.

Typical documents: datasheets, specifications and technical product content that contains no safety instructions.

Approved terminology glossary
Machine translation with full post-editing
Automated QA checks
Terminology and QA Report

Machine translation is used only with your written agreement. Any safety content found at assessment moves to safety-critical translation.

Optional add-ons

Available on request. None of these is part of the standard process.

Source-text review: A review of your English source for ambiguity and inconsistent terminology before translation, with tracked changes for your approval.
Standalone glossary: A terminology glossary built for your own authoring team or another supplier, without translation.
Desktop publishing: Layout adjustment where translated text runs longer than the source, so pages, callouts and tables stay usable.

What we are responsible for

Clear scope protects both sides. This is the division of responsibility on every project.

We are responsible for

Accurate translation of the source as supplied
Consistent use of the approved terminology
Completing every check in the agreed service level
Logging every source query and its answer

You remain responsible for

Technical accuracy and completeness of the source content
Approving the glossary and answering source queries
Conformity of the product and its documentation
Final approval of the translation for release

(EU) 2023/1230

The EU Machinery Regulation and your manuals

Regulation (EU) 2023/1230 replaces the Machinery Directive 2006/42/EC and applies from 20 January 2027.

Manufacturers must supply instructions and information in a language users can easily understand, as decided by each member state where the machinery is made available. Selling into several EU markets usually means several translations of the same manual, kept consistent through every revision.

Terminology control is what keeps those translations consistent. Your approved glossary and translation memory carry the same terms into every language and every update.

Industries

Industrial machinery and equipment
Automotive
Aerospace and aviation suppliers
Rail and commercial vehicles
Test and measurement systems

Files and languages

Common formats include Word, Excel, PowerPoint, InDesign (IDML), XML and HTML. PDF and other formats are confirmed at assessment.

We translate from English. Tell us your target languages when you request an assessment.

Pricing

Each project is quoted after the free assessment, based on word count, content type and service level.

Start with a free assessment

Tell us what you need translated. We'll assess your files, confirm the right service level and send a quote. No documents are needed at first contact.

Request a free assessment