How a translation moves through our process

Seven stages and two hold points. Select any stage to see what happens, what you receive and where your input is needed.

Stage by stage

A hold point is a stop in the process. Work does not continue past it until its criteria are met.

  1. 01File assessment and quote

    What happens
    We review your files for word count, file formats, existing glossaries or translation memories, and the amount of safety content. This sets the service level and the quote.
    You receive
    An assessment summary and a quote.
    Your input
    Send the source files and your target languages.
  2. 02Terminology glossary

    What happens
    We extract the terms that must be translated the same way every time: part names, safety verbs and product names. Each term is given a target-language equivalent in context.
    You receive
    A draft glossary for your engineering team.
  3. HP-AHold point A: glossary approval

    What happens
    Translation does not start until your engineering team has approved the glossary.
    Your input
    Approve or correct each term.
    If not approved
    The glossary is revised and resubmitted. Work returns to stage 02.
  4. 03Translation

    What happens
    A native-speaking linguist with sector experience translates in a professional translation tool, applying the approved glossary and translation memory. Where the source is unclear, the linguist raises a query instead of guessing.
    Your input
    Answer any source queries. Each query and answer is logged.
  5. 04Independent revision

    What happens
    A second qualified linguist compares the translation with the source, checking accuracy, completeness and use of the approved terms.
  6. 05Automated QA checks

    What happens
    Software checks run across the whole translation for terminology consistency, numbers, units, tags and formatting. Every finding is closed before release.
  7. 06Safety message check

    What happens
    Every signal word and hazard statement is back-translated and compared with the source. The check confirms that the hazard, its consequence and the avoidance action are all carried through, and that the signal word level is unchanged.
  8. HP-BHold point B: release check

    What happens
    The translation is released only when all QA findings are closed, every safety message has passed its check and formatting is intact.
    If criteria are not met
    The translation returns to stage 03 for rework, then repeats revision and verification.
  9. 07Delivery

    What happens
    Translated files are returned in their original format with the Terminology and QA Report.
    You receive
    Translated files and the Terminology and QA Report.
    Your input
    Review and accept the delivery.

Source accuracy remains your responsibility. See what we are responsible for.

Start with a free assessment

Tell us what you need translated. We'll assess your files, confirm the right service level and send a quote. No documents are needed at first contact.